Connect Interiors is the region’s premier Women Owned Steelcase Inc. dealership, providing commercial furniture by creating spaces that are engaging, inspiring, and perfectly tailored to our clients’ needs and goals. Our clients range from small business owners to large corporations in healthcare, education, sports arenas and hospitality environments. A comprehensive menu of services includes space planning, order management, project management, installation and facility management.
At Connect Interiors, we are passionate about providing world-class workspaces. Having built our business on personal relationships and best practices, we continue to grow on that solid foundation every day.
PRIMARY FUNCTION
The Lead Installer is responsible for providing supervision to a group of installation personnel for activities including installation of furniture, repairs, moves, and deliveries. Position ensures that installation team provides exceptional customer service through high quality work. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Ensure that projects are completed according to schedule and customer expectations.
- Ensure proper and safe installation and handling techniques are employed during projects.
- Work closely with safety manager on any safety related issues.
- Work closely with the accounting department to turn in receipts for reimbursement and billable charges to jobs.
- Assist in controlling outside overhead expenses incurred during installation.
- Communicate with Installation Manager on a daily basis to get assignments and schedules.
- Communicate daily work plan to team members, including breaks and redirection.
- Effectively communicate project problems or status with project team members.
- Direct team to keep work environments clean, clutter free and safe.
- Oversee daily prep and post installation activities.
- Daily maintenance of tools inventory including drill box and tool kit as well as replenishing consumables.
- Ensure paperwork is completed accurately, reports, time cards, and any customer forms as required.
- Assist warehouse when items are returned to and taken out of the warehouse.
- Responsible for communicating any team member concerns or issues to Installation Manager
- Comply with all company policies and procedures to ensure customer satisfaction.
- Project a positive appearance of the company by conducting themselves as a guest in client buildings and acting appropriately, respect other employees and clients, and promote a safe work environment through active participation in company-sponsored programs.
- Other duties as assigned.
SKILLS & ABILITIES
- Ability to lead an installation team of varying sizes.
- Excellent communication skills.
- Knowledge of word, excel, e-mail, and data base programs.
- Ability to work with members at all levels in a team environment
- Read and understand floorplans, including dimensions and symbols.
- Ensure product is installed efficiently without error.
- Provide exceptional customer service when communicating with clients.
- Work in a safe manner to eliminate injury and damage.
- Demonstrate correct usage of small hand tools.
- Must be able to lift occasional 40 pounds and push/pull 100+ pounds with assistance.
- Ability to perform physical movements, including but not limited to twisting, stooping/bending, squatting, kneeling, crawling and climbing stairs.
- Flexibility to work at different job sites.
- Ability to travel outside of the office, may include occasional overnight or out of state travel
JOB REQUIREMENTS
MINIMUM REQUIREMENTS:
- Valid state issued driver’s license
- 1-3 years experience in moving/installing office furniture
DESIRED REQUIREMENTS:
- High school diploma or equivalent
- 3-5 years experience leading large projects
- Has ability to drive or learn to comfortably and safely drive 26’ straight or cube truck, maintains good driving record, and follows all DOT rules and regulations.
Employees are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All employees are expected to cooperate in every aspect of the company’s safety program and follow safe work practices.
While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.
Connect Interiors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Connect Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.